Privacy Policy

1. About This Policy

Master Repair Inc ("Master Repair", "we", "us") is a licensed and insured repair and construction company based at 4402 Austin Rd., Suite A, Brownsville, Texas. This Privacy Policy explains how we collect, use, store, and share personal information through our website, chat assistant, customer portal, and service visits.

This policy applies to everyone who uses our website or receives our services — customers, leads, website visitors, subcontractor applicants, and registered portal users.

2. Information We Collect

• Contact and project details you give us through forms, the chat assistant, email, phone, or social media — such as your name, email, phone number, property address, project description, photos, and preferred schedule.
• Account details for registered users — your email, password (stored encrypted by our authentication provider), and role.
• Communications — chat transcripts, messages, and correspondence you exchange with our team.
• Basic technical data — browser type, device, and aggregated usage analytics (such as which pages are visited).
• Business records created during a project — estimates, invoices, change orders, permits, and warranty documents tied to your project.

3. How We Use Your Information

• To respond to inquiries, prepare estimates, and schedule or perform repairs and construction services.
• To communicate about your project — status updates, scheduling, invoices, and change-order approvals.
• To send marketing content, only where you have opted in or where permitted; you may ask us to stop at any time.
• To operate and secure our website, portal, and internal business systems.
• To comply with legal, contractual, insurance, and permitting obligations.

4. Legal Basis (GDPR)

Where the GDPR applies, we process personal data based on: performance of a contract (delivering services you requested); legitimate interests (operating and securing our business, and responding to inquiries); consent (marketing and optional cookies, which you may withdraw at any time); and legal obligation (tax, permitting, and insurance records).

5. Your Privacy Rights

Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of your personal information; to object to or restrict certain processing; to opt out of the sale or sharing of personal information (we do not sell personal information); and to receive communications in the language you prefer.

To exercise any right, email estimates@masterrepair.net or call (956) 617-3538. We will verify your request and respond within the timeframe required by applicable law.

6. Cookies and Analytics

We use only the storage needed to run the site — for example, remembering your language preference and keeping you signed in — plus aggregated analytics that help us understand how the site is used. See our Cookie Policy for details and controls.

7. How We Share Information

We share personal information only as needed to run our business: with the service providers that host our website, authentication, and email systems; with subcontractors and vendors assigned to your project (limited to what the work requires); with payment and insurance providers as required; and with authorities when the law requires it. We never sell your personal information.

8. Data Retention and Security

We keep personal information only as long as needed for the purposes above and as required by Texas business, tax, insurance, and warranty record-keeping rules. When it is no longer needed, we delete or anonymize it.

We protect information with access controls, role-based permissions, encrypted connections, and administrative monitoring. No method of transmission is 100% secure, but we review our safeguards regularly.

9. Children’s Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to This Policy

We may update this policy to reflect changes in our practices or the law. The "Last updated" date above always shows the current version, and registered users may be asked to re-accept material changes.